Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or coffee beans cannot be returned.
Additional non-returnable items:
- Gift cards
- Pre-paid/Gift Subscriptions
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Perishable items ( e.g. coffee) returned due to sender/recipient error - incorrect address/addressee - will not be eligible for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your account provider; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@belfastcoffeeroasters.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at webshop@established.coffee and send your item to: Belfast Coffee Roasters, Unit 11, Townsend Enterprise Park, 28 Townsend St, Belfast BT13 2ES.
Subscriptions
Subscriptions are managed through Subbly, coffee which has been paid for and shipped is not eligible for refund or return as it is a perishable item as listed above. Ongoing subscriptions can be paused or cancelled at any time through the customer portal. Pre-paid or gift subscriptions cannot be refunded or returned, but can be paused as necessary.
Shipping
To return your product, you should mail your product to: Belfast Coffee Roasters, Unit 11, Townsend Enterprise Park, 28 Townsend St, Belfast BT13 2ES.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
